These Terms of Use govern your use of the One Final Thing website (www.OneFinalThing.com) and any related services provided by Slouchee Ltd. Please read these terms carefully before using our website.
By accessing or using this website, purchasing our products, or interacting with our services, you agree to be bound by these Terms and Conditions in full. If you do not agree with any part of these terms, you must not use our website or services.
1. About Us
This website (www.onefinalthing.com) is operated by Slouchee Ltd (“we”, “us”, “our”), a company registered in England and Wales. Our registered office address is:
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Our trading name is One Final Thing. We provide premium skincare products, online diagnostic tools, marketing communications, competitions, and loyalty programmes.
2. Eligibility
To purchase products or use our services, you must:
Be at least 18 years of age.
Use the products for personal, domestic, and non-commercial purposes only.
Any orders placed by or on behalf of unauthorised retailers or resellers are not eligible for refunds, support, or any consumer guarantees.
3. Using Our Website
You may use our website only for lawful purposes. You must not:
Introduce any material that is malicious, technologically harmful (e.g., viruses, trojans, worms, logic bombs), or designed to adversely affect the operation of any computer software or hardware.
Attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site.
Misuse our site by knowingly introducing material that is false or misleading.
We reserve the right to withdraw or amend the service we provide on our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period. We may suspend, restrict, or terminate your access to the site for any reason, including breach of these terms.
4. Linking to Our Site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval, or endorsement on our part where none exists. Our site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.
5. Account Creation
Certain services on our site may require you to create an account. You must:
Provide accurate, current, and complete information during registration.
Maintain and promptly update your account information to keep it accurate.
You are responsible for safeguarding your password and for all activities that occur under your account. You agree to notify us immediately of any unauthorised use of your account.
6. Orders and Contract Formation
Placing an Order: When you place an order, you are making an offer to purchase our products. All orders are subject to availability and acceptance.
Contract Formation: A legally binding contract between us is formed only when we send you a dispatch confirmation email.
Order Acceptance: We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, errors in product description or pricing, suspected fraud, or if you do not meet the eligibility criteria.
Order Limits: To ensure fair access for all customers, we impose a maximum order value of £500 and a limit of 5 units per item.
7. Product Information and Pricing
We endeavour to ensure that all product descriptions, imagery, and prices on our site are accurate. However, images are for illustrative purposes only and there may be slight variations in colour or packaging. Minor errors are not grounds for cancellation or refund if the product substantially matches the description.
All prices are shown in GBP and include VAT (where applicable). Prices are subject to change without notice.
8. Payments
Payment for all orders must be made at the time of purchase using one of the accepted payment methods: MasterCard, VISA, Maestro, or American Express.
Payment processing is handled by secure third-party providers. We are not liable for any delays or errors in processing that are caused by these third parties.
By submitting your payment details, you confirm that you are the authorised user of the chosen payment method.
9. Delivery
Delivery Costs: The cost os delivery depends on your location and the size and weight or your order. The final delivery cost will be shown clearly before you complete your purchase at checkout.
Dispatch Timing: We will endeavor to dispatch orders placed before 12:00 noon GMT on the same business day. Orders placed after this time or on weekends/bank holidays/public holidays will be dispatched on the next business day.
Delivery Estimates: Any stated delivery or dispatch dates are good faith estimates and are not guaranteed. We are not responsible for delays that occur due to unforeseen circumstances or events outside of our reasonable control.
9.1 Delivery Responsibilities
Upon receipt, please check your products immediately. You must report any missing or damaged items to us without delay.
We will not be liable for any delay or failure to deliver caused by events outside our reasonable control (a “Force Majeure” event”), such as transport disruptions, adverse weather, or acts of government.
10. Returns and Refunds
10.1 Your Right to Cancel
Due to strict health and hygiene regulations, we cannot accept returns of any of our products that have been opened, used or whose seal has been broken. This does not apply to items that are faulty, damaged, or incorrect due to an error on our part.
10.2 How to Return
Online Orders: Please contact us to receive instructions on how to safely return your order. Returns must be securely pack the items and sent back within 28 days. The cost of returning goods for a reason other than our error (e.g., you changed your mind, the item is not suitable) is the sole responsibility of the purchaser.
In-Store Purchases: Items bought in UK or ROI stores can be returned within 28 days with a valid receipt.
10.3 Refunds
Refunds will be issued within 14 days of us receiving the returned goods.
The cost of standard delivery will be refunded; however, the cost of any premium delivery service (e.g., Next Day) will not be refunded.
Refunds will be issued to the original payment method unless otherwise agreed.
10.4 Faulty or Misdescribed Products
If a product is faulty, not as described, or damaged in transit, you are entitled to a full refund, including any delivery costs. Please contact us at hello@onefinalthing.com to arrange this.
11. Liability
Our Liability: Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
Limitation of Liability: We will not be liable for any loss of profits, loss of business, loss of anticipated savings, or any indirect or consequential loss arising from your use of our site or products.
Viruses: We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment due to your use of our site.
Indemnity: You agree to indemnify and hold harmless Slouchee Ltd and One Final Thing from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or the rights of a third party.
12. Intellectual Property
All content on this site (including text, graphics, logos, images, and software) is the property of Slouchee Ltd or our licensors and is protected by intellectual property laws. You may not copy, reproduce, republish, download, or distribute any content without our prior written permission.
13. Data Use and Artificial Intelligence
By using our services, you consent to our use of your data (which will be anonymised and aggregated) to train and improve artificial intelligence (AI) and machine learning models. This helps us develop better products, services, and personalised experiences for our customers. All such data processing will be conducted in compliance with applicable data protection laws and ethical standards.
14. Amendments
We may revise these Terms of Use at any time by amending this page. Please check this page regularly to take notice of any changes we made, as they are binding on you. Your continued use of the site constitutes acceptance of the updated terms.
15. Governing Law and Jurisdiction
These Terms of Use, their subject matter, and formation are governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction to settle any disputes. If you are a resident of Scotland or Northern Ireland, you may also bring proceedings in your local courts.
16. Contact Us
For any questions regarding these Terms of Use, please contact us at:
Email: hello@onefinalthing.com
Post: Slouchee Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UK
Effective Date: August 31, 2025